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Partner Relations is a Center of Excellence (COE) focused on employee and labor relations. The team supports leaders and partners (employees) in bringing the partner experience to life every day within Starbucks. The partner relations consultant-labor contributes to Starbucks success by consulting on employee and labor relations in support of coffeehouse leaders in the U.S. and Canada as they navigate partner questions and concerns, and by operating as a balanced advocate on behalf of partners and managers. The PRC-L consults on employee and labor relations matters, including performance management, to ensure that Starbucks partners’ questions and concerns are addressed in a fair and consistent manner. In this capacity, the PRC-L also provides consulting and interpretation of Starbucks policies and procedures. This role is home office-based in any city in North America.
Responsibilities
Provide consultation and support to coffeehouse leaders on performance management, employee and labor relations issues and applicable company policies and employment laws, in accordance with Starbucks Mission and Values.
Solicit and listen to partners’ ideas, questions and concerns. Take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset. Provide information and facilitate partners' ability to obtain information about Partner Resources programs.
Collaborate closely with peers, sr. partner resource business partners, labor relations and other Partner Resources COE specialists for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, standards. Participate in team calibration discussions to ensure that consistent advice is provided.
Manage assigned workload of cases; ensuring that cases are prioritized, responded to and handled according to Standard Operating Procedures. Prepare detailed case documentation and related communications; ensuring clarity, accuracy and the appropriate level of detail.
Participate in projects to improve the partner experience and/or drive efficiency. May lead one or more work streams of a related project.
Requirements
B.A. or B.S. in Business, Psychology, Education, Communication, or related field. Closely-related human resources and or labor relations work experience or training may substitute for advanced education on a year-for-year basis.
4 years of Human Resources generalist or related operations leadership experience with an emphasis on employee and or labor relations, including coaching/performance management, consultation and performance development.
1 year of consulting with internal clients to identify business needs and recommend solutions.
Knowledge of the principles and practices of human resources management.
Knowledge of local, federal, and state employment laws and regulations.
Ability to apply consultative skills in a business environment.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to prioritize multiple demands effectively based on business needs.
Ability to work both independently and as part of a team.
Ability to work in a fast-paced and changing environment.
Ability to adapt and operate as an optimistic change agent.
Proven ability to quickly establish effective working relationships, including by phone or electronic communications rather than face-to-face contact.
Ability to learn company operations, policies and procedures.
Benefits
Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation from date of hire.
Sick time (accrued at 1 hour for every 25 hours worked).
Eight paid holidays.
Two personal days per year.
401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings.
Financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
