ITIL Certified ServiceNow Administrator

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Seeking an experienced ITIL Certified ServiceNow Administrator for a full-time remote position, responsible for administering and enhancing the ServiceNow platform, ensuring stable operations, and collaborating with stakeholders to deliver improvements.

Key Responsibilities:
  • Administer and support ServiceNow platform modules including ITSM, CMDB, and reporting
  • Design, configure, and enhance ServiceNow workflows and automation while supporting full SDLC processes
  • Monitor platform performance, troubleshoot issues, and recommend improvements for reliability and efficiency
Required Qualifications:
  • Active ITIL Foundation Certification
  • 2+ years of hands-on ServiceNow administration experience
  • Experience supporting ServiceNow ITSM modules such as Incident and Change Management
  • Demonstrated troubleshooting and root-cause analysis experience in a production environment
  • Ability to participate in an on-call support rotation
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