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This is a remote position. We are seeking a reliable and compassionate Patient Coordinator / Medical Virtual Assistant to support a growing healthcare practice. This role is ideal for someone with strong organizational skills, excellent communication abilities, and experience working in a healthcare environment.
The successful candidate will work directly with patients and providers to ensure:
Appointments are scheduled efficiently
Patient communications are handled professionally
Daily operations run smoothly
Schedule:
Minimum 20 hours per week
Monday to Friday
9:00 AM – 1:00 PM Eastern Time (ET)
Responsibilities
Manage appointment scheduling, including booking, rescheduling, and confirming appointments
Maintain an organized schedule to prevent gaps, overlaps, or double bookings
Coordinate home visit appointments by geographic location and prepare daily route schedules with appropriate travel buffer times
Send appointment reminders and follow up with patients regarding upcoming or missed appointments
Respond to basic patient inquiries regarding services, pricing, and availability
Distribute intake forms, consent forms, and post-visit care instructions
Handle inbound calls and text messages using established scripts and procedures
Support online reputation management by requesting feedback from satisfied patients, sending review links, and monitoring responses
Maintain accurate records and patient information while adhering to HIPAA requirements
Qualifications
Previous experience as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or similar healthcare support role
Excellent verbal and written English communication skills
Strong attention to detail and organizational abilities
Comfortable handling inbound calls, texts, and patient communications
Proficient with scheduling tools, calendars, and basic office software
Ability to work independently and manage multiple priorities
Requirements
Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred)
A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup
Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions
Backup power source required (UPS or generator) to maintain connectivity during outages
Quiet, professional workspace suitable for voice work — free from background noise and interruptions
Noise-canceling headset required
Reliable computer with sufficient processing power to run software systems and softphone simultaneously
You must have Windows 11 or the most recent Apple OS / Update
What We're Looking For
Professional and patient-focused attitude
Dependable and punctual
Strong problem-solving skills
Friendly, empathetic, and customer-service oriented
Benefits
Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Direct client training provided — you are never thrown in blind
HIPAA certification provided at no cost to you
Dedicated Account Manager as your point of contact
Clear escalation paths — you always know who to go to
