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Director, AI Transformation – Customer Success

Other Jobs To Apply

Job Description:

  • Lead Airtable's global High Touch Customer Success organization
  • Redefine traditional Customer Success model leading to transformation
  • Develop scalable transformation methodologies
  • Own key metrics like retention and customer health
  • Foster a culture of customer obsession and accountability

Requirements:

  • 12+ years driving transformation and organizational adoption
  • Experience leading large teams across multiple regions and cultures
  • AI experience to guide customers
  • Data-driven with operational rigor and systems thinking
  • Comfortable engaging senior leaders

Benefits:

  • Opportunity to receive benefits
  • Restricted stock units
  • Incentive compensation
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