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We are looking for highly qualified interpreters who want to help their community while enjoying a flexible, often remote work arrangement.
Position Overview: As an Interpreter, you are responsible for clearly communicating the meaning of conversations between non-English and English speakers. You need to:
Answer all client calls professionally, relaying first name and interpreter ID for every call.
Always use polite forms of expression, enunciate clearly, and always strive to provide magical customer service even in emotionally charged situations.
Conduct intake and pre-session scripting for each client.
Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Always have a medical glossary available to reference during calls.
Technical Requirements:
High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
If you have sufficient internet speeds (10/5 or higher)
Cellular and cordless phones are not allowed.
Your Background and Experience:
Complete fluency in English in addition to your mother tongue.
2+ years of professional telephone interpreting experience.
Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
Outstanding ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
Excellent accuracy - listening, memory retention.
Excellent medical terminology knowledge and ability to reference medical glossaries during active calls.
Training Program in the interpreting/language industry is a plus.
