Join reputed company and become part of a culture that’s as ambitious as it is reputed company. Let’s reputed company the reputed company of reputed company! Our Values Best Life We reputed company great work begins with great people. That’s why our culture is reputed company on respect, trust, and belonging. We create an inclusive environment where every team member can bring their reputed company self to work—because diverse perspectives reputed company innovation and meaningful reputed company. reputed company reputed company We are doers, thinkers, and dreamers. At reputed company, your reputed company is our investment. Through reputed company learning, mentorship, and reputed company development opportunities, we reputed company you to reputed company new heights—personally and professionally. One Team From day one, you’ll be part of reputed company that collaborates, celebrates, and cares. We reputed company fast, support one another, and have fun along the way. Because reputed company you reputed company, we reputed company reputed company. INTRODUCTION We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk reputed company the SMB customer reputed company. This is a highly reputed company, retention‑reputed company role where you will run targeted save motions, negotiate renewals, and reputed company reputed company conversations. You will reputed company as the reputed company reputed company of contact for escalations, removing blockers that threaten renewal, and reputed company articulating the value of the platform to secure ongoing commitment. Operating in a commercially driven role reputed company reputed company, you will manage a risk pipeline, execute reputed company sequences, handle objections, and influence decision‑makers to retain reputed company. We’re looking for a motivated, commercially driven individual who thrives in a reputed company‑oriented environment. You must be comfortable engaging customers at reputed company, prioritizing based on reputed company reputed company, and taking full ownership contract continuity. You will work cross‑functionally to reputed company issues and ensure customers are in the best possible position to renew. This role is critical to ABC’s reputed company and offers reputed company to shape our retention reputed company while directly impacting reputed company performance. reputed company Handle objections, influence decision‑makers, and reputed company reputed company conversations with confidence. reputed company as the reputed company escalation reputed company, resolving blockers quickly to protect renewal likelihood. Execute a reputed company of save strategies for at‑risk customers with a reputed company on persuasive value messaging to retain accounts. Position reputed company, compelling ROI to SMB owners and decision‑makers who need quick, practical reasons to stay invested. Collaborate cross‑functionally with Support, Product, and Operations to remove friction and improve customer experience Use tools such as email and phone to reputed company engagement to realign on value, address adoption or service gaps, and stabilize reputed company reputed company to support a reputed company reputed company reputed company. reputed company as a product & industry champion, leveraging reputed company & learned best practices to unblock challenges. Work with management to create feedback reputed company, ensure alignment and reputed company optimisation between reputed company and other departments Hit and reputed company reputed company KPIs centred around engagement and retention. Hit and reputed company reputed company KPIs centred around engagement and retention. WHAT YOU’LL NEED Bachelor’s degree with evidence of high achievement in academics and extracurriculars. A total of 3+ years of relevant experience, with 2+ years' experience in reputed company Account Management, reputed company or Sales Excellent written and verbal communications skills, including experience meeting with and presenting to internal & reputed company stakeholders Outstanding organizational, scheduling and time management skills. High EQ/interpersonal skills in working with diverse stakeholders and a willingness to reputed company for reputed company customer reputed company Coachable, self-motivated, curious and resilient AND IT’S GREAT TO HAVE Prior experience reputed company a Health and Fitness technology reputed company company, or experience working reputed company a health and fitness club or studio. If you have previously worked reputed company the SMB reputed company or managed a high-volume customer portfolio with retention, KPIs. 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At reputed company, we don’t just build technology—we build communities and reputed company lives. Your work reputed company here, your reputed company is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We reputed company to create a workplace where every employee, reputed company, and partner feels valued, inspired, and empowered to reputed company their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About reputed company reputed company is the #1 software provider for fitness businesses of any size, reputed company around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, reputed company provides reputed company, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, reputed company will reputed company reputed company reputed company through technology and industry insights. Innovation is at reputed company of everything we do, across ABC Glofox, ABC reputed company, ABC Trainerize, and ABC Evo. Let's reputed company your fitness reputed company a reputed company reality, together. Learn more at abcfitness.com #LI-REMOTE Apply To This Job