<p><strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> ART (UTC -3)</span>, <span class="listing-tag" id="time_zones"> UTC -4</span>, <span class="listing-tag" id="time_zones"> UTC -4:30</span>, <span class="listing-tag" id="time_zones"> UTC -3</span>, <span class="listing-tag" id="time_zones"> UTC -2</span></p>
<div><strong>About Us:</strong></div>
<div>At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!</div>
<div><strong>Responsibilities:</strong></div>
<ul>
<li>Engage new customers via phone, email, and text to guide them through onboarding and account activation.</li>
<li>Educate customers on product benefits, including cost-saving features and ways to maximize value.</li>
<li>Assist with account setup, resolving common setup issues such as PIN entry and initial login.</li>
<li>Provide consultative support to ensure customers understand how the product meets their business needs.</li>
<li>Monitor customer progress and send reminders to encourage first-time use.</li>
<li>Collaborate with internal teams to escalate issues and improve onboarding processes.</li>
<li>Maintain a positive and proactive approach in all customer interactions.</li>
</ul>
<div><strong>Qualifications:</strong></div>
<ul>
<li>Experience working closely with customers in account management, customer success, onboarding, or similar capacity <strong>(Required)</strong></li>
<li>Excellent written and verbal communication skills in <strong>English and Spanish</strong>. <strong>(Required)</strong></li>
<li>Based in LATAM <strong>(Required)</strong></li>
<li>Stable internet connection and a reliable computer setup. <strong>(Required)</strong></li>
<li>Ability to work independently in a distraction-free home office.</li>
<li>A positive and professional attitude with a customer-first mindset.</li>
<li>Strong problem-solving skills and ability to think on your feet.</li>
</ul>
