<p>We’re a small team of four people who have been building tools for Shopify merchants for over two years. Our growth has been steady, and we’ve reached a point where we now need our own dedicated customer support role.</p>
<p>Until now, we haven’t had a full-time support position, but customer service has always been our top priority—reflected in our app’s excellent ratings. Now we want to take our support to an even higher level.</p>
<p>As our first customer support team member, you will play a central role in the team. You’ll help us build systems and processes that future support hires will rely on.</p>
<p>You’ll also have the opportunity to learn about other parts of the business and potentially move into new roles later on. We value initiative, and it’s easy to create a new position for you if it helps the company succeed.</p>
<p>Applicants from Morocco are especially welcome to help ensure good time zone coverage and multilingual capabilities.</p>
<p>Key responsibilities:<br />
– Communicate with customers via live chat or email and handle their requests<br />
– Continuously learn about our app’s features and the Shopify ecosystem to support customers more effectively<br />
– Collect feedback from merchants and suggest improvements<br />
– Take on tasks outside of support (e.g., researching tools, writing blog posts, or creating mockups), depending on your strengths and interests</p>
<p>Requirements:<br />
– Excellent written and verbal communication skills<br />
– Enjoy working with people and solving their problems<br />
– Ability to handle difficult customers (even if this is rare)<br />
– Willingness to discuss technical topics at a higher level<br />
– Basic knowledge of CSS and JavaScript, and willingness to learn more when needed<br />
– Willingness to write technical documentation or articles<br />
– Openness to tasks beyond customer support (we’re a small startup and everyone wears multiple hats)<br />
– Availability for at least four hours of overlap with GMT+7 between 9:00 and 18:00</p>
<p>Preferred:<br />
– Experience with Shopify, especially theme development or customization<br />
– Experience in B2B SaaS<br />
– Knowledge of additional languages (especially French, Spanish, or Italian)<br />
– Other skills that are valuable in a startup (e.g., marketing, SEO, video editing, etc.)</p>
<p>Salary: Negotiable</p>
