At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in logistics and e-commerce, we're committed to exceeding customer expectations by providing best-in-class support and services that make a lasting impact. We're making history, and the good news is that we've only just begun. At arenaflex, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.
**Job Summary:**
As a Delivery Station Customer Service Associate, you will play a vital role in improving the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will be the face of arenaflex, connecting customers with experts who can provide them with the most accurate and up-to-date information about their packages. Your work will go beyond fulfilling and delivering customer orders; it's about putting smiles on customers' faces.
**Key Responsibilities:**
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
**Physical Demands:**
- Perform the following tasks, with or without reasonable accommodation:
- + Carry, lift, push and pull up to 49 pounds
- + Frequently push, pull, squat, bend and reach
- + Stand and walk during shifts lasting up to 12 hours
- + Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- + Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
**A Day in the Life:**
You'll be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex.
**Operating at the Heart of arenaflex's Logistics:**
You'll develop logistical and customer expertise that sets arenaflex apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
**About the Team:**
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
**Within Customer Service, there are opportunities in:**
- Process improvement
- Customer experience
- Data analysis
- Customer retention
**The CS Team is Always Looking for Ways to Make arenaflex's Customer Service Even Better:**
We need excellent people to make that happen. If you're passionate about delivering exceptional customer experiences and want to be part of a team that's revolutionizing the way we support our customers, apply now to join arenaflex as a Delivery Station Customer Service Associate.
**BASIC QUALIFICATIONS:**
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools
**PREFERRED QUALIFICATIONS:**
- Bachelor Degree or equivalent work-related experience
- Proficiency in verbal and wr
